NovaCloud Data Sovereignty & Privacy Policy

1. Data We Command (What We Collect)

To get you into the driver’s seat, we collect specific data points required for enterprise-grade service:

• Identity & Contact: Name, company details, and your .africa or local email addresses for account management.
• Financial Precision: Billing addresses and payment details for our ZAR-based local billing.
• Technical Footprint: IP addresses, browser types, and resource usage metrics (CPU/RAM/Traffic) used to maintain your 99.99% uptime.
• Support Logs: Transcripts and technical data from your interactions with support@novacloud.africa.

2. The Mission (How We Use Your Data)

We don’t "harvest" data; we use it to power your mission.

• Provisioning: To deploy and scale your high-velocity infrastructure.
• Billing & Transparency: To ensure honest, hourly pricing with zero hidden fees.
• Security & Defense: To monitor for "system drag" or breaches that could threaten the network fleet.
• Communication: To send mission-critical alerts, maintenance windows, and performance updates.

3. The Vault (Data Security)

We treat your data like our Tier III infrastructure—protected by multiple layers of defense.

• Encryption: All sensitive data is encrypted at rest and in transit using industry-leading protocols.
• Access Control: Only authorized NovaCloud engineers with a "need-to-know" status can access backend systems for support purposes.
• Local Sovereignty: Where possible, we prioritize local data residency to align with South African POPIA requirements.

4. Strategic Partners (Third-Party Sharing)

We never sell your data. We only share it with vetted partners essential to your service:

• Upstream Providers: Our backbone partners (like Liquid Telecom) for network routing and stability.
• Financial Gateways: Trusted South African payment processors for secure Rand transactions.
• Legal Compliance: We only disclose data if required by a valid court order or South African law enforcement.

5. Your Digital Rights

Under POPIA and GDPR, you are the master of your data. You have the right to:

• Access & Audit: Request a summary of the data we hold about you.
• Correct & Update: Ensure your account details are as precise as your server configurations.
• The "Right to be Forgotten": Request the deletion of your account and personal data (subject to legal billing retention requirements).

6. Cookies & Tracking

Our dashboard uses essential cookies to keep you logged in and to remember your interface preferences. We do not use intrusive tracking or sell your browsing habits to third-party advertisers.